Our promise to you... Here at Animaniacs and IceFyre we believe in 100% satisfaction, so if you are not happy with your purchase, please let us know so we can assist you in any way we can.
All pictures on the site are direct pictures of our animals at the facility; ABSOLUTELY no adjustments have been made. In conjunction all animals on the available page represent 100% of the animal you will receive. And please don't hesitate to email or call us with any questions.
Our terms are easy. If the animal arrives dead please send us picture proof within the first 24 hours. After proof is sent and accepted we will send you a full refund of your money (shipping is not included in this), or a replacement animal if you see fit. If for some reason you are unhappy with you purchase please let us know, we can probably work it out. And sex is not 100% guaranteed unless visually sexed is posted on the available page.
Deposits will be accepted to hold an animal for 7 business days, unless other arrangements have been made. The deposit to hold an animal is 50% of the cost of the gecko and is non-refundable after 10 days. We do not charge for any sort of packaging or heat/cold packs that need to be used. It is our responsibility the animal arrives safe and you should not have to pay for that guarantee.
Lastly delivery/shipping should be arranged with IceFyre. Airfreight to all national airports with a permit is allowed.
Payment Money order, Electronic transfer and cashier's check are our preferred payment methods. Personal checks are also accepted but are subject to a 14-day bank clearance prior to shipping.
If you have something of interest for future-breeding stock, please let us know, sometimes trades can be negotiated.
Deposits/Payment Plans: A 50% deposit is required to hold an animal for up to two weeks. We are open to working, out payment plans on high-end purchases, please inquire. All deposits are non refundable unless we are unable to provide the animal(s). Seller will hold animals for a maximum of 14 days with a 50% NONREFUNDABLE deposit. If need be, animals can be held for a maximum of 30 days with payment in full. If an order is cancelled after full payment is received, buyer is subject to a 25% cancellation fee.
Guarantees: There is a 72 hour guarantee on all animals; if for any reason you are not satisfied, get in contact with us via e-mail within the specified amount of time to get a full refund or replacement of your choice. Freeze or photograph any dead animals, as we may need proof to verify any problems. If we do not hear from you in 72 hours, we will assume you are happy with your animals. This 72-hour guarantee is not available to overseas shipments. Live arrival of healthy specimens is guaranteed as long as low temperatures are above 18 degrees C and high temperatures are below 33 degrees C in both our area and the delivery area. Our live arrival guarantee is voided if the package is not signed for on the first delivery attempt.
Shipping: There are no box charges, heat/cool pack charges, or minimum order amounts from Animaniacs. Please contact us for international orders and shipping. Shipping costs are NONREFUNDABLE.
International Orders: Overseas orders are welcomed by us, however we do have a R10 000 minimum order for all international shipments. For overseas orders there are several additional fees that will apply.
Purchaser Agreement and Responsibility: Before a purchase is made, it is the buyers responsibility to check with their local authorities whether it is legal, to keep the animal they intend to purchase, in their province. Animaniacs will not be held responsible for any legal action taken against any of their customers for keeping exotic pets illegally in their province. All animals and stock on the site are available while stocks last. Viewing and collecting of products and livestock must be arranged with us via e-mail.
Guarantee: All animals are guaranteed healthy at time of shipment. Buyer MUST be present and sign for said animal(s) on the FIRST delivery attempt for a live arrival guarantee to be valid. It is the buyer's responsibility to notify seller within 3 hours of arrival if an animal arrives deceased. Buyer must provide seller with digital photos of deceased animal within 24 hours of arrival for this guarantee to be valid. Seller will then replace the deceased animal with a like animal, when available; otherwise, a refund will be offered. All animals have a 72-hour health guarantee, as long as the proper quarantine is maintained and the housing/environmental care issues are followed as recommended by seller at time of purchase. If an animal is deemed unhealthy by a licensed veterinarian within 72 hours of arrival, seller will replace the unhealthy animal with a like animal when available, after buyer returns the unhealthy animal to the seller at seller's expense; otherwise, a refund will be offered.
Conditions: Seller reserves the right to refuse to sell any animal, to anyone, for any reason, as necessary to protect the well being of the animals. Gender of animals is NOT guaranteed until after the animals are 4 months old. Exchanges are made purely at the discretion of the seller on a case-by-case basis.